Team
Our Team
We're a passionate and dedicated team. Meet the people behind Last Word.
How We Turn Your Complaint into a Resolution
Our 3‑step filing process is built for speed and transparency, so you can focus on what matters.
Tell us the details
Fill a short online form or drop us an email. Our team captures every detail you need for a solid escalation.
We escalate for you
Leveraging our knowledge of Indian consumer rights, we forward your complaint to the right department and keep you posted.
Resolution & refund
We negotiate, follow up and ensure the promised refund or service correction lands in your bank account.
Meet the People Behind Last Word
Our diverse team combines legal expertise, tech know‑how and a genuine love for consumer rights.
Vivaan Reddy
Founder & CEO
Vivaan is a seasoned expert in consumer complaint resolution with a passion for making a difference. After a decade in banking compliance, he built Last Word to give every Indian a voice.
Priya Sharma
Head of Operations
Priya coordinates the escalation teams across telecom, banking and e‑commerce. Her knack for turning complex regulations into simple actions keeps our 85% success rate high.
Arjun Patel
Senior Analyst, Consumer Rights
Arjun monitors the latest updates from the Consumer Protection Act and RBI guidelines, ensuring every complaint is backed by solid legal footing.
Meera Joshi
Customer Success Lead
Meera personally follows high‑value cases, turning frustrated callers into satisfied customers with refunds averaging ₹500.
What Our Users Say
“Last Word got my bank to credit ₹4,800 back within a week. I never thought I could fight a big bank on my own.”
“My mobile data was cut off unfairly. The team escalated, and I got a full refund plus a free data pack. Truly India’s consumer champion.”
“The 24‑hour response saved me from a missed flight. They handled the airline complaint while I packed.”
Your rights, asserted.
Ready to turn a frustrating service issue into a resolved complaint? Let us handle the paperwork while you get your refund.
Start Your Complaint