Join Our Team
We're always looking for talented and passionate individuals to join our mission of championing Indian consumers.
Current Openings
We are expanding our team of consumer‑complaint specialists and support champions. If you love solving problems, know Indian consumer rights, and want to make a real impact, explore the roles below.
Consumer Complaint Resolution Specialist
Handle escalations for telecom, banking, e‑commerce, and utilities. Use our 3‑step filing process to turn grievances into refunds, averaging ₹500 per case. Must be familiar with RBI, TRAI, and the Consumer Protection Act.
Customer Support Representative
Be the first point of contact for new complaints. Respond within 24 hours, guide users through our platform, and ensure each case is personalized and tracked to resolution.
We also welcome interns and part‑time analysts—keep an eye on our homepage for updates.
What Our Team Says
“Working at Last Word means every day I get to see a consumer’s frustration turn into a win. The 3‑step process is simple, and the 85 % success rate lets us celebrate real results.”
“The culture is fresh and ambitious. I love that we’re India’s consumer champion, and the support from senior leadership helps us grow our expertise.”
Frequently Asked Questions
What qualifications do I need?
We look for strong communication skills, a good grasp of Indian consumer protection laws, and a passion for helping people. A degree in law, commerce, or a related field is a plus but not mandatory.
Do I need prior experience in complaints?
Experience in customer service, banking, telecom, or e‑commerce support is valuable. Fresh graduates are welcome for junior roles and will receive on‑the‑job training.
What is the work model?
We operate from our Bandra West office in Mumbai, with flexible hybrid options. Remote candidates from major Indian metros may also be considered.
What growth opportunities exist?
Our fast‑growing startup offers clear career paths—from specialist to team lead, and eventually to product or operations management.
Ready to champion consumer rights?
Send your resume to our hiring inbox and become part of India’s leading consumer‑complaint champion.
Email Your Resume