Refund & Cancellation Policy
Last updated: June 2026
This policy explains cancellations and refunds for purchases made with Last Word, consistent with the Consumer Protection Act, 2019.
1. Cancellations
Orders may be cancelled within 24 hours of placement, provided they have not already been processed or dispatched. To cancel, contact us at support@lastword.today.
2. Refund Eligibility
Refunds are considered for items that are defective, damaged in transit, or materially different from what was described. Requests must be raised within 7 days of delivery.
3. Non-Refundable Items
Personalised, perishable, or clearance items may not be eligible for refund unless they arrive damaged or defective.
4. Refund Process
Approved refunds are processed to the original payment method within 5–7 business days. Bank or payment-gateway timelines may apply.
5. How to Request
Email support@lastword.today with your order details and, where relevant, photographs of the issue. Our team will guide you through the next steps.
Contact Us
For any questions or grievances regarding this policy, please contact Last Word at support@lastword.today, or write to us at Unit 60, Ground Floor, Bandra West, Mumbai Suburban, Maharashtra 400050, India.